The questions players ask most
Deposits and payment methods
The Hippodrome Online Casino accepts Visa Debit, Mastercard Debit, Maestro, PayPal, Neteller and Rapid Transfer. The card options are debit cards, as credit cards cannot be used for gambling in Great Britain. Before you deposit, choose the method you plan to use and check its details. The deposit guide explains the payment steps from start to confirmation, and it is the place to read first if you are new to the casino.
If you take the welcome offer, the deposit it needs matters. The welcome offer, 100% Welcome Bonus up to £100 + 100 Free Spins, needs a minimum deposit of £20, wagering is 10x bonus (weighting applies); no wagering on free spin winnings, and the offer is valid for 7 days. T&Cs apply. Keep the amount and method of each payment in a note, because you will need those details if you contact support.
Withdrawals
Payout times depend on the method: Visa debit up to 12 hours; e-wallets ~24 hours; bank transfer 3–5 business days. These are the times for each route, so look at the one you plan to use before you request a payout. Compare the time for each method against how soon you need the money, since bank transfers take the longest.
The withdrawals page covers how to request a payout and what to check first. Make sure the account details you enter match the account you deposit from, and check the amount before you confirm the request.
Verification and sign-up
Every UK-licensed operator must verify age and identity before a customer can deposit or play, and The Hippodrome Online Casino requires account verification. Enter your name, date of birth and address exactly as they appear on your identity document, so that the details match. You must be 18 or over to register.
Having the document ready before you start makes sign-up quicker, so keep it to hand while you fill in the form. The sign-up page shows how to open an account, and the verification page covers the identity step in full.
Licence and safety
The Hippodrome Online Casino operates under UK Gambling Commission licence number 039372-R-319367-029, and the operator company is Betway Limited. You can match the number on the Gambling Commission register, where the licence can be looked up. If the details on the register do not match what you see on the casino's site, contact The Hippodrome Online Casino's support before you deposit.
The legit page explains who runs the casino and what to check yourself, and the safety guide covers what the licence means for you as a player. As a UK-licensed operator, The Hippodrome Online Casino must offer deposit limits, time-outs and self-exclusion, and it is covered by GAMSTOP. The safer gambling page explains how these tools work.
Bonuses, apps and games
The welcome offer has the conditions set out above: a minimum deposit of £20, wagering of 10x bonus (weighting applies); no wagering on free spin winnings, and a validity of 7 days. Its free spins apply to Big Bass Bonanza, and the offer includes 100 free spins. T&Cs apply. Read the full terms on the welcome bonus page before you deposit, and check the bonuses page for the other offers.
The Hippodrome Online Casino has an iPhone app, an Android app and a mobile site. The app page covers all three, so you can choose the option that suits your phone.
Games come from 13 providers: NetEnt, Playtech, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, ELK Studios, Inspired Gaming, Games Global, OnAir Entertainment, Gaming Realms, Light & Wonder and Hacksaw Gaming. Each provider's games have their own paytable and rules, which you can read in the game before you place a stake. The Hippodrome Online Casino also has a live casino, and the games hub leads to slots, table games and live tables.
How to contact The Hippodrome Online Casino support
The Hippodrome Online Casino offers live chat and email support. Hours: Live chat 24/7. The contact page lists the ways to reach the casino.
Live chat suits questions that need a quick back-and-forth, such as a payment that has not appeared or a query about verification. Email suits longer messages, or anything you want to keep as a written record. Choose the channel that fits the question, and keep the conversation in one place so that the history is easy to follow.
Before you write, have these ready so that the first message is complete:
- The username or email address on your account.
- A short description of the problem and when it happened.
- The amount, method and date of any payment involved.
- A screenshot of any error message.
Give the same details in every message, so the team does not need to ask again. Write in short, plain sentences, and mention the date and time of any event you describe. Never send your password in a message. Keep copies of the replies you receive, because they show what was agreed and when.
If you are unsure whether a question belongs to support, start with the matching guide above, and write to support if the guide does not answer it. Questions about your account, balance, payments or verification are for The Hippodrome Online Casino's support, not for Spin Notes. To go to the casino, visit The Hippodrome Online Casino.