Signing up at The Hippodrome Online Casino means registering on the casino's own website or app, entering your personal details and completing an identity check. The steps above show the order. This page covers what to prepare and what to do if something stalls.
Have these to hand before you start: your full legal name, date of birth, home address, an email address you can access and a photo ID. You must be 18 or over. If you plan to deposit straight away, keep a debit card or other payment method in your own name close by.
What happens behind the sign-up steps
Registration at The Hippodrome Online Casino is more than a form. The casino holds a UK licence, and UK-licensed operators must verify the age and identity of every customer before they can deposit or play. The Hippodrome Online Casino requires identity verification, so expect it as part of opening your account. You can check the licence on the Gambling Commission register.
Details that need to match
The name, date of birth and address you enter are compared with your documents. Use your full legal name, not a nickname or a shortened version. Use the address where you actually live, in the format shown on your proof of address. A small mismatch, such as a missing middle name or a flat number left out, is one of the most common reasons a check stalls.
Documents you may be asked for
Operators commonly ask for a photo ID, such as a passport or driving licence, and a recent proof of address, such as a utility bill or bank statement. Other documents can be requested, so treat this as general guidance, not a fixed list. Photos should be clear and uncropped, with all four corners visible and every line readable. The verification guide goes through the process in more detail.
Payment methods and names
When you deposit, use a payment method in your own name. A debit card or e-wallet registered to someone else is likely to cause problems and is not a workaround for anything. UK rules do not allow credit cards for gambling, so use a debit card or another permitted method. The deposit guide covers the methods and the cashier.
The welcome offer
The final step above shows the welcome offer. The offer terms are in the key terms above, and T&Cs apply. Read them before you deposit, because the conditions decide what the offer is worth to you. The welcome bonus page goes through the offer in more detail. If you are looking for offers that need no deposit, see no deposit bonus codes; T&Cs apply to those as well.
What can take time
Most delays come from the identity check, not from the registration form. Blurred photos, expired documents and mismatched details are the usual causes. If you give the casino clean, matching information the first time, there is less to repeat. No speed is promised for any stage, so do not plan around a particular time.
18+ · T&Cs apply
Common sign-up problems and what to do
The form will not accept your details
Check for typing errors first: the email address, postcode and date of birth are the usual culprits. Make sure you have entered the postcode in the format used on your proof of address. If a message says your details are already in use, you may have registered before, possibly years ago. Try logging in through the login guide route instead of registering again, and do not open a second account.
You cannot remember your email or password
If you have already registered and cannot get in, use the password reset option on the login screen. Check any email addresses you might have used, including old ones. If none of them work, contact support through live chat or email. Do not create a new account to get around it.
A document is rejected
A rejected document usually means the image is unclear, cropped, expired or does not match the details on your account. Take a new photo in good light on a flat surface, include the whole document and avoid glare. Check that the name and address on the document are the same as those you registered with. If the details on your account contain a mistake, tell support instead of uploading something else. Never edit or alter a document: that is a serious matter and the check will fail.
A payment does not go through
First check the card number, expiry date, security code and billing address. Confirm the card is a debit card in your name and that your bank has not blocked gambling payments. Some banks let you remove that block yourself. If it still fails, try a different permitted method rather than repeating the same payment many times. The deposit guide lists the methods in the cashier.
Registration is blocked
If you have registered with GAMSTOP, UK-licensed operators will not open or keep an account for you while the exclusion runs. That is how self-exclusion works, and it is not a fault with The Hippodrome Online Casino. If you believe there is an error, contact GAMSTOP directly through its website.
When to contact support
Contact support if a document keeps failing, your details cannot be corrected on the form or a payment is missing from your account. The Hippodrome Online Casino offers live chat and email, and there is no phone line. Support hours: Live chat 24/7. Have your username or registered email ready, and describe the problem in one message with screenshots if they help. The contact page shows the same routes.
Keeping your new account secure and under control
- Use the casino's own website or app. Enter your password only there. Reach The Hippodrome Online Casino through visit The Hippodrome Online Casino or by typing the address yourself, and ignore messages or pages that ask for your login by another route. This site has no registration or login form.
- Create a strong, unique password. Do not reuse the one from your email or banking, and do not share it with anyone, including someone who offers to help.
- Keep your documents ready. A clear photo ID and proof of address saved on your device make any identity check easier. Delete copies you no longer need.
- Use a personal email address you control. You will need access to it for account matters.
- Set a deposit limit before your first payment. Gambling is paid entertainment, and a limit set in advance is easier to stick to than one chosen mid-session. Time-outs and self-exclusion are also available, and our safer gambling page explains them. GamCare and GAMSTOP offer further help.
Once your account is open, the terms and conditions show the casino's rules on accounts and payments. Read them alongside the key terms above.