Your The Hippodrome Online Casino login happens in one place only: The Hippodrome Online Casino's own website or its iPhone and Android apps. This page explains the process and has no login form. The steps above show the sequence, and the sections below cover what sits behind them and what to try when sign-in fails.
Before you start, have the email address or username you registered with, and your password. If you saved the password in your browser or a password manager, check that the saved entry is the current one, because an old entry is a common reason a correct-looking login is rejected.
If you have not registered yet, begin with the sign-up guide instead. Logging in only works for an existing account.
If you prefer to reach the casino from here, use visit The Hippodrome Online Casino. Whichever route you take, check that you are on The Hippodrome Online Casino's real website or app before typing your details.
What happens when you log in
Website or app
The table above shows that The Hippodrome Online Casino works on desktop and mobile browsers and has apps for iPhone and Android. All of these are places to log in. The website suits you if you would rather not install anything, and an app suits you if you want quick access from your phone's home screen. The mobile version guide covers the browser route on a phone, and the app page covers the apps.
Download the apps only from your phone's app store or from the links on The Hippodrome Online Casino's own website. For device-specific help, see the Android app and iPhone app pages. An app from any other source may not be genuine, and it could be built to capture your password.
You sign in with the email address or username you registered with, plus your password. Use the details exactly as you created them. Passwords are case-sensitive, and an extra space copied from a note or message will make a correct password fail. If you are unsure which email address you used, try the ones you normally use for online accounts before you start a reset.
Identity checks
The Hippodrome Online Casino is a UK-licensed operator, and UK-licensed operators must verify your age and identity before you can deposit or play. Identity verification is required at The Hippodrome Online Casino. If you are asked for documents, the verification guide explains what to prepare.
It helps to know the general pattern. Operators usually ask for a photo ID, and sometimes for proof of address or proof that a payment method is yours. Treat this as general advice rather than a fixed list, because the exact request can differ from one account to another. The name on your account should match the name on your documents and on any card or payment account you use. A mismatch, such as a nickname or a different spelling, is the usual reason a check is held up.
Good photos help too. Take pictures in daylight, show all four corners of the document, and make sure the text is readable and nothing is covered by a finger or a glare. A document that is cropped, blurred or expired is likely to be turned down, and you will have to send it again.
What can slow things down
Checks take as long as they take, and the page does not promise a particular speed. The most common causes of delay are:
- documents that are unclear, cropped or out of date
- a name or address that differs between your account and your documents
- an email address you no longer have access to
- a password typed wrongly several times in a row
None of these is hard to fix, but each is easier to deal with before you want to play than after. If you know a check is outstanding, send your documents as soon as you are asked rather than waiting.
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If you cannot log in
You forgot your password
Use the password reset option on the login screen, as shown in the steps above. Follow the instructions it gives you and choose a new password you have not used on other sites. If the reset does not work for you, go to support rather than guessing repeatedly.
The details are rejected
Check the simple things first, in this order:
- Make sure you are entering the email or username you registered with, not a different address you use elsewhere.
- Check that caps lock is off and that no space has crept in before or after the password.
- Type the password by hand instead of pasting it, in case a saved or copied entry is out of date.
- Try again on a different device or in a different browser, to rule out a stored-login problem on your usual one.
If you change your password, update it in your browser or password manager straight away. Otherwise the old saved version will keep filling in the wrong one the next time you sign in.
The page or app will not load
If the website does not open, check your connection and reload the page. Switching between Wi-Fi and mobile data also helps. In the app, close it fully and reopen it, then check your phone's app store for an update, since an out-of-date app can stop working properly. If neither the website nor the app works while other sites load normally, contact support and say which device and browser or app version you were using.
The website looks different from usual
Check the address bar before you type anything. If you reached the page through an email, a text message or an advert and anything looks off, close it and open The Hippodrome Online Casino's website or app directly. Real support will never ask you to log in through a link sent to you. If you have already entered your details on a page you doubt, change your password on the real site straight away and tell support.
A document check is holding you up
If your account asks for documents, send clear, current copies with a name that matches your account. If a document is rejected, read the reason given, correct the problem and send it again. Do not try to edit or alter a document, and do not use someone else's. Sending anything other than your own genuine documents will only make the problem worse. The verification guide explains the process in more detail.
When to contact support
Contact support when a password reset does not work, when you cannot reach the login screen at all, when you think someone else has used your account, or when you are unsure why a document was refused. Support options are:
- live chat, available as Live chat 24/7
There is no phone line. Live chat suits urgent questions, such as a suspected unauthorised login, and email suits a longer explanation with screenshots attached.
Give your username or registered email address, say what you were doing when the problem began, and quote any error message exactly. Never include your password in a message, and do not share a full card number. For help with a payment or withdrawal question rather than a login one, see the withdrawals guide or the deposits guide. For more ways to get in touch, see the contact page.
Keeping your account secure
Enter your password only on The Hippodrome Online Casino's website or app. Anything that asks for it elsewhere, including this page's visitors' favourite shortcut of "just log in here", is not safe. This site has no login form, and anyone offering one is not acting for The Hippodrome Online Casino.
Use a password you use nowhere else. If another site you use is breached, a reused password lets someone try it on your casino account. A password manager makes long, unique passwords easy to keep, and it fills them in only on the genuine website, which also helps you spot lookalike pages.
Keep your recovery email secure. If someone can read your email, they can often reset your passwords. Protect your email account with a strong password and, if it is offered, two-step sign-in.
Be careful on shared or public devices. Avoid logging in on a computer or phone that is not yours, and do not let a browser save your password on one. If you must use a shared device, sign out when you finish and close the browser. Public Wi-Fi is better avoided for any sign-in involving money, so use your mobile data instead when you can.
Keep your documents and details current. If your name, address or email changes, update it on your account before a check is requested, so that what you hold matches what you can prove. Keep clear photos of your ID somewhere safe on your own device, ready for a request.
Keep your phone secure. If you use the app, lock your phone with a PIN or biometric, and install updates when they appear.
Set controls while you are calm. Logging in is a good moment to set a deposit limit or a time-out, because you are choosing them before a session rather than in the middle of one. The safer gambling page explains the tools on offer, and GAMSTOP covers all UK-licensed online casinos if you decide you want a break from gambling altogether.
If you want to know more about the casino before you log in, the pages on whether The Hippodrome Online Casino is safe and legit cover its licensing and background.