Verifying your The Hippodrome Online Casino account means showing who you are and confirming that the account belongs to you. This guide explains what happens behind the steps above and what to do if something does not go as expected. Have the documents the casino asks for ready, along with the personal details you used when you registered.
What the checks involve
UK rules require every licensed online operator to verify age and identity before a customer can deposit or play. At The Hippodrome Online Casino, verification is required, so the account cannot be used in full until the check is complete. The steps above show the order in which to send your information and when to wait for confirmation.
The documents you upload are the ones the casino asks for at the time, and the limits and requirements table above lists what applies. Read each request carefully. If the casino asks for a particular type of document, send that type and no other unless support tells you otherwise.
Names and details must match. The name, date of birth and address on your documents should be the same as those on your The Hippodrome Online Casino account. If you plan to use a payment method, the name on that method should also match the name on your account. Mismatched details are a common reason a check slows down, so compare them before you upload anything.
How long a check takes depends on what you send and how quickly it can be reviewed. There is no fixed time for every account, so do not plan a withdrawal or a deposit around a particular day. Send everything in one go where you can, so there is less back and forth.
Verification comes before withdrawals. Until your account is confirmed, you should not request a withdrawal. Once it is confirmed, the withdrawals guide explains what to do next and what to expect from the payment itself.
If you intend to deposit first, the payment steps are covered in a separate guide. The deposit guide explains how to fund your account and which details to check before you send money.
18+ · T&Cs apply
If something goes wrong
A document is rejected. Read the request again and check that the document is the type the casino asked for. Send a clear, complete copy, with all four edges visible and no glare that hides the text. Do not send the same file again without changes, since it is likely to be rejected for the same reason.
The details do not match. If the name, date of birth or address on your document differs from your account, the check may stop. Do not change the spelling on your document. Contact support, explain the difference, and ask what they need from you.
You cannot log in. Contact support rather than trying your password many times. Repeated attempts will not speed up the check, and support can confirm which account and status you are dealing with.
A deposit does not go through. Do not repeat the payment several times. Check whether the transaction appears in your payment provider's records, then contact support with the amount, date and method you used. This avoids paying twice by mistake.
A withdrawal is waiting. First confirm that your verification is finished, since the steps above show that confirmation comes before a withdrawal can be requested. If the request has been open longer than you expected, contact support with the details of the withdrawal rather than sending new requests.
When to contact support. Use live chat for questions about a document or a check that is still open. Live chat is available Live chat 24/7. Email is also available if you prefer to write a longer message. Phone support is not offered, so use one of these channels for every question.
Keep notes of what you sent, when, and what support told you. If you need to refer back to a conversation, these details will help you explain the problem clearly.
Keeping your account secure
Log in only on The Hippodrome Online Casino's own website or app. Do not enter your password on a page you reached through a link in an email, text message or social media post, even if the page looks familiar. This site has no login form, so anything asking for your password here is not part of this guide.
Send documents only through The Hippodrome Online Casino's own website, app or support chat. Be wary of anyone who asks for your documents or login details by message and claims to be from the casino. Support will not need your password to help you.
Keep copies of the documents you send, and keep the reference numbers or chat transcripts from your conversations with support. If a check is delayed, these records make it easier to pick up where you left off.
Gambling should stay within a budget you can afford to lose. The safer gambling page explains the controls available at The Hippodrome Online Casino, including deposit limits, so read it before you make a first deposit. Setting a limit before you start is easier than changing one later.
No checklist can guarantee how quickly a check will be completed. Complete the steps above carefully, respond to requests promptly, and use support if a request is unclear. That is the most reliable way to keep your verification moving.